Shipping
Delivery
When will I get my Order?
Usually, it takes 3-7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location but can be estimated as follows:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
** Covid 19 Update
Our fulfillment times (for all products) may be longer than usual and may continue to increase until things get back to normal. We're seeing some delays in our supply chain, including distributors and shipping carries as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company which facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with us at help@tempo262.com with your order number.
If you did make a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand service. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
You'll receive a tracking link via email when your order ships out. If you have any questions about tracking or shipment, let us know at help@tempo262.com
I received a wrong/damaged product, what should I do?
We are so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at help@tempo262.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about the order. We'll get back to you with a resolution as soon as possible.